Contact details

 

Post: Queer By Gum CIC, 3 Northumberland Street, Morecambe, UK, LA4 4AU

 

Email: admin@queerbygum.org.uk

 

What information we collect, use, and why

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We collect or use the following information to provide services and goods, including delivery and third party referrals:

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• Names and contact details

• Pronoun preferences

• Emergency contact details

• Photographs or video recordings

• Information about support requirements

• Information about lifestyle, interests or personal history

• Records of meetings and decisions

• Payment details (including card or bank information for transfers and direct debits)

• Information relating to compliments or complaints

 

We collect or use the following information to receive donations or funding and organise fundraising activities:

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• Names and contact details

• Payment or banking details

• Donation history

 

We collect or use the following personal information for service updates or marketing purposes:

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• Names and contact details

• Marketing preferences

• Recorded images, such as photos or videos

• Purchase history

• Donation history

• Website and app user journey information

 

We collect or use the following personal information for dealing with queries, complaints or claims:

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• Names and contact details

 

We also collect or use the following information for dealing with queries, complaints or claims:

 

Lawful bases and data protection rights

 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

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Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

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• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

 

If you make a request, we must respond to you without undue delay and in any event within one month.

 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Our lawful bases for the collection and use of your data:

 

Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

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Our legitimate interests are:​ 

At Queer By Gum CIC, we collect only names and email addresses to communicate effectively with individuals who engage with our services. Our legitimate interest in collecting this limited personal information is to provide updates about events, workshops, community opportunities, and important organisational news that supports and connects LGBTQ+ communities in the North of England. This minimal data collection enables us to keep people informed, build a sense of ongoing community, and ensure individuals have access to the services they’ve requested or expressed interest in. It also allows us to respond to enquiries and maintain a respectful and consistent line of communication. We carefully consider the potential impact on individuals and limit data collection to what is strictly necessary. We do not share personal information without consent, and we do not use it for marketing unrelated to our services. The benefit of maintaining this contact—fostering community, inclusion, and access to support—significantly outweighs any low risk of harm, which we work to minimise through secure data handling and clear opt-out options. We are committed to respecting individuals’ privacy and never placing our needs above their rights or expectations.

 

Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:

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• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

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Our legitimate interests are:​ 

At Queer By Gum CIC, we collect names and email addresses from individuals who donate, express interest in supporting us, or engage with our fundraising activities. Our legitimate interest in collecting this information is to acknowledge donations, maintain transparency, and keep supporters informed about how their contributions are making a difference in the lives of LGBTQ+ individuals and communities in the North of England. This limited use of personal information allows us to send thank-you messages, provide updates on our impact, and share future fundraising opportunities with those who have shown interest. It also helps us build and sustain relationships with donors and community supporters, which is essential for the sustainability of our grassroots work. We collect only the minimal information necessary, and we are transparent about how it is used. We never share donor information without explicit consent and always offer clear ways to opt out of communications. The benefit—maintaining trust, ensuring accountability, and enabling long-term support for our community-centred initiatives—far outweighs the low risk posed by collecting basic contact information. We handle all data with care and integrity, and we never place our fundraising needs above an individual\'s right to privacy, choice, and respect.

 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

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• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability

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Our legitimate interests are: 

At Queer By Gum CIC, we collect names and email addresses to provide updates about our services, events, and community initiatives that support LGBTQ+ individuals. Our legitimate interest in using this information is to ensure that people who have engaged with us can stay informed about opportunities, resources, and support that may benefit them. This communication helps strengthen community connection, promote inclusivity, and increase participation in our services—benefits that align with our mission and directly serve the interests of those on our mailing list. We only contact individuals who have signed up or shown interest in hearing from us, and we keep messages relevant and respectful. We provide easy options to unsubscribe or update preferences at any time. We understand the importance of privacy and are mindful not to over-communicate or use personal data in ways that would be unexpected or intrusive. The benefit of fostering an informed and connected community through occasional updates far outweighs the minimal risk of impact. We are committed to handling all information responsibly and never putting our organisational goals above individuals’ right to control their data.

 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

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• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

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Our legitimate interests are:

At Queer By Gum CIC, we collect and use personal information such as names and email addresses to respond to queries, handle complaints, and manage any claims related to our services. Our legitimate interest in doing so is to ensure we can communicate clearly, address concerns appropriately, and improve the quality and safety of our services. Responding to individuals who contact us—whether with questions, feedback, or concerns—is an essential part of our commitment to accountability and community care. Using this information enables us to provide tailored, respectful responses and to resolve matters efficiently and fairly. It also helps us monitor and improve our practices, and where necessary, protect the wellbeing of those who access our services. We only collect the information necessary for dealing with the issue raised, and we handle it with care and confidentiality. The benefit of being able to resolve concerns and maintain trust with our community outweighs the low risk involved in collecting this basic contact information. We do not use the information for unrelated purposes and always act in the best interests of those engaging with us, never placing our needs above theirs.

 

Where we get personal information from

• Directly from you

 

How long we keep information

 

At Queer By Gum CIC, we retain personal information only for as long as necessary to fulfil the purpose for which it was collected. The length of time we keep data depends on the nature of the information and the services provided.

 

For event sign-ups and service updates, we generally keep contact information (such as names and email addresses) for up to two years after the last interaction or participation, unless an individual asks us to remove their information sooner.

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For feedback forms, we retain responses for as long as needed to review and implement improvements to our services, typically one year after the event or service provided.

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We regularly review the data we hold and securely delete or anonymise information that is no longer required.

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If we need to keep data for legal or regulatory reasons (e.g. tax or safeguarding purposes), we will retain it for the necessary period as required by law.

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Who we share information with

Data processors:

 

Mailchimp

This data processor does the following activities for us: Mailchimp is a third-party email marketing platform that processes personal data (names and email addresses) on our behalf. Specifically, Mailchimp helps us manage and send service updates, newsletters, and community announcements to individuals who have signed up to hear from us. They store our mailing list securely, allow us to track engagement (such as open rates), and provide tools to manage subscription preferences and opt-outs. Mailchimp acts only under our instruction, does not use the data for its own purposes, and maintains security and privacy standards in line with data protection laws.

 

Google Drive

This data processor does the following activities for us: Google Drive is used by Queer By Gum CIC to create and store feedback forms and sign-up forms for events and services. When individuals complete these forms, their names, email addresses, and any other voluntary information are securely collected and stored within our Google Drive account. Google processes this data on our behalf by storing the information and enabling us to access, review, and organise it for purposes such as managing attendance, gathering feedback to improve our services, and communicating with participants. Google does not access or use this information for its own purposes and acts in accordance with our instructions and data protection laws.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated

07/05/2025